Billing
Prices, how devices are counted, the SSO add-on, and what happens if a payment fails.
Billing is in the sidebar for admins. Only your own admins can manage billing, not Panoptic support. Staff and read-only users see a notice instead.
Prices
One plan with everything in it. Prices exclude VAT.
| Plan | Price |
|---|---|
| Monthly | €2.50 per active device, and €2.00 for each device above 2,000. Minimum €50 a month. |
| Yearly | €25 per device per year, paid upfront for the number of devices you choose, at least 20. Two months free. |
| SSO add-on | €49 a month per organisation on a monthly plan, or €490 a year on a yearly plan. |
The Billing page always shows the current prices.
What you pay for
You pay for devices in use.
- Monthly plans count each device for the days it is in use: from its first report in the period to the day it is retired. The bill uses the average number of devices over the period, with a minimum of 20.
- Yearly plans cover a fixed number of devices, at ten months' price. A device counts once it has reported in the billing period, until it is retired.
MSPs get up to 25 free devices at the client marked as your own organisation.
The Devices this month card shows Active, Your own, Billable and an Estimate. The estimate assumes today's devices stay until the month ends. On a yearly plan the card is Devices this billing period, and shows Paid for in place of the estimate.
Start the trial or subscribe
New organisations start with a 30-day free trial. See Sign up. Lodestar stays closed until the trial starts.
The trial covers up to 50 devices. More can enrol once the paid plan starts. A device that is already enrolled can always enrol again.
On Billing, the buttons read Start free trial: monthly and Start free trial: yearly, with Devices for a year beside the yearly one. With no trial left, they read Subscribe: monthly and Subscribe: yearly, and billing starts straight away.
A returning organisation gets only what is left of its earlier trial.
In Stripe Checkout you can pay by card or SEPA Direct Debit, and enter a billing address and a VAT number.
One free trial per person
If you, or another admin of your organisation, have signed in to another Lodestar organisation that has had a trial or a subscription, there is no trial. Billing says so, and billing starts as soon as you subscribe.
If this is only found once Checkout completes, Lodestar ends the trial and billing starts at once. With no payment method to bill, it cancels the new subscription instead, and nothing is charged. Billing then asks you to subscribe. The activity log records either one.
Yearly plans
To change the number of devices:
Open Billing.
Under Devices this billing period, enter the new number in Devices for the year.
Select Change device count, then confirm.
Raising the count charges the extra devices now, for the rest of the year. Lowering it takes effect at renewal, with no refund for the year you have paid for. During the trial, neither costs anything until the trial ends.
If you have more devices than your plan covers, Billing warns you. Nothing is blocked.
The count can change during the trial or once the subscription is paid up.
SSO add-on
SSO lets people on your verified domains join on their own. It is a paid add-on.
Open Billing.
Under SSO add-on, select Add SSO. The button shows the price for your plan.
Set up your domains under Settings > SSO.
You can add SSO during the trial or once the subscription is paid up.
| When you add it | What you pay |
|---|---|
| During the trial | Nothing until the trial ends. |
| Monthly plan | The rest of the period, prorated, on your next invoice. |
| Yearly plan, paid up | The rest of the year, prorated, charged at once. |
To stop it, select Remove SSO and confirm. Nobody new joins through SSO, and SSO is no longer enforced. People who already joined keep their access. Stripe credits the unused part against your next invoice.
If the subscription stops being live, SSO pauses and nobody new joins through it.
Manage billing
Select Manage billing to change the payment method, billing address or VAT number, see invoices, or cancel. It opens Stripe's billing page.
Change a yearly device count and the SSO add-on on the Billing page itself, not in Stripe.
If a payment fails
| After | What happens |
|---|---|
| 1 or 2 failed payments | A banner on every page, which cannot be dismissed. Lodestar stays open. |
| 3 failed payments | Lodestar closes. Every page shows Billing until the invoice is paid. |
To fix it, select Update payment method, then Pay the invoice. Lodestar opens again as soon as Stripe confirms the payment, or as soon as a SEPA Direct Debit for it is under way.
While Lodestar is closed, devices keep reporting and nothing is lost. New devices cannot enrol.
SEPA Direct Debit
A SEPA payment can take up to 6 business days to clear. Lodestar stays open while a payment is on its way.
If your first payment is still clearing, Billing says Waiting for your first payment. Lodestar opens once Stripe confirms it.
Trials without payment details
If Panoptic has arranged a trial for your company, the first organisation from your email domain can start it without payment details. Later organisations from the same domain give payment details as usual.
From 7 days before the trial ends, a banner asks an admin to add billing. Select Add billing to give a card or set up SEPA Direct Debit. Your plan then starts when the trial ends.
If the trial ends without a payment method:
| When | What happens |
|---|---|
| The first 3 days | A banner on every page, which cannot be dismissed. Lodestar stays open. |
| After 3 days | Lodestar closes. Every page shows Billing until you add a payment method. |
Devices keep reporting throughout. New devices cannot enrol until billing is added.
- Yearly plans: select Add payment method. Your plan starts at once, Stripe charges it straight away, and Lodestar opens as soon as the payment goes through.
- Monthly plans: subscribe again from Billing. Stripe takes your payment details and billing starts straight away.
Organisations that are not billed
If Panoptic has agreed not to bill your organisation, Billing says This organisation isn't billed. SSO is included, and there is no trial device limit.
Cancelling
Cancel under Manage billing. The subscription runs to the end of the period you have paid for.
When it ends, Lodestar closes. Devices keep reporting, but you cannot use the console or enrol new devices until you subscribe again.
To pay nothing, cancel during the trial.