Sign in
Sign in to the console, and what to do if you cannot.
Go to console.lodestarapp.ai.
Enter your work email and select Send sign-in code. Or select Continue with Microsoft or Continue with Google, where the page shows them.
If you chose email, enter the code from your inbox.
If your organisation enforces SSO and your email is on its domain, Send sign-in code takes you to Microsoft sign-in instead.
Join through SSO
If your organisation has SSO, you do not need an admin to add you. SSO is a paid add-on, so not every organisation has it.
Sign in with an email address on one of your organisation's verified SSO domains.
Select Continue to and your organisation's name.
You join at the access level your admins chose for SSO, Read-only unless they changed it. Nobody joins as an admin. An admin can change your access on the Users page.
Admins set SSO up under Settings > SSO, after adding it under Billing. See SSO and Billing.
If you cannot get in
| You see | Means | What to do |
|---|---|---|
| Your account has no organisation | You are signed in, but not a member of any organisation using Lodestar. | Ask an admin to add you from their Users page, or select Start a free trial. |
| Your access was removed | An admin removed you. SSO does not add you back. | Ask an admin to add you again from the Users page. |
| Too many new organisations today | Your account or network has created as many organisations today as Lodestar allows. Nothing was created. | Sign in again tomorrow. To join an existing organisation, ask one of its admins to add you. |
| We couldn't finish adding you to your organisation | SSO matched your email, but adding you failed. | Reload the page in a minute. |
| Almost there | Your organisation has not finished setting up or starting billing. | Ask an admin to finish, then reload. |
| Lodestar is paused | A payment failed, or the free trial ended without a payment method. Devices keep reporting. | Ask an admin to update or add the payment method under Billing. |